Terms & Conditions
Payment in advance. PDC BIG accepts bank transfer, Mastercard, Visa and Paypal.
Freight EXW. Ipswich (UK), Nivelles (Belgium) or Zele (Belgium)
Customer is responsible for freight. Please contact our Customer Service for freight charges.
Minimum order varies between styles and services offered. Please contact our Customer Service for details.
Value Added Tax
Value added tax is added where applicable.
Same Day Shipments
Rush fee of €100 will be assessed for custom orders shipped on the same day they are placed.
Stock products leave our factory within 1-3 business days after receipt of payment, if they are available.
Orders for 30+ boxes of products may require longer turnaround.
Depending on the product type, products are made and delivered within 3-21 days.
Please allow 1-3 business days for transit depending upon your location.
Shortage / Errors / Complaints
Notification of any shortage or incorrect shipments must be directed to PDC BIG within 48 hours.
All returns for creadit require a written authorisation from PDC BIG. Please contact our Customer Service to process a Return Marchandise Authorisation form (RMA).
Custom printed or serialized products are not returnable.
Merchandise must be returned in full boxes, original packaging and in good condition.
Authorised returns must be received by PDC BIG within 10 working days from date of issue.
PDC BIG will allow returns under the following conditions:
- When ordered in error and if returned in less than 30 days of the date of the invoice, freight prepaid by the customer.
A 30% restocking fee will be assessed.
- When shipped in error by PDC BIG, and returned within 30 days from the date of invoice, for full credit, including freight.