All returns for credit require a written authorisation from PDC BIG. Please contact our customer service to process a Return Marchandise Authorisation form (RMA).
Custom printed or serialized products are not returnable.
Merchandise must be returned in full boxes, original packaging and in good condition.
Authorised returns must be received by PDC BIG within 10 working days from date of issue.
PDC BIG will allow returns under the following conditions:
- When ordered in error and if returned in less than 30 days of the date of the invoice, freight prepaid by the customer.
A 30% restocking fee will be assessed.
- When shipped in error by PDC BIG, and returned within 30 days from the date of invoice, for full credit, including freight.